Warranty

Warranty Service

At Umbear, we are dedicated to crafting durable and practical umbrellas, and we stand firmly behind their quality and performance. We offer a 180-day free repair service from the date of purchase for any defects or damaged components on items bought through our website (excluding umbrella fabric issues or general wear and tear). Umbear reserves the right to make the final determination regarding eligibility for repair services.

Please note: This warranty covers material and craftsmanship defects. It does not apply to damage caused by unreasonable, negligent, or improper use of the product.

How to Request a Repair:

If your umbrella or folding umbrella requires repair, please email us at umbear.hk@gmail.com or fill out the contact form below with the following details:

• Your Order Number and Name

• The specific product model that requires service

• A clear description (or photo) of the product's defect

Our team will get back to you promptly to assist with your request!

Repair Options & Shipping Costs:

In-Person: You may visit any authorized Umbear dealer to drop off your product for repair.

By Mail: If you choose to mail the product to us for repair, please note that customers are responsible for all associated two-way shipping costs.